At SIA Fleet (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws in Australia and New Zealand.
This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or engage with our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through our website contact forms or when communicating with us directly.
This information may include:
- First name and last name
- Email address
- Phone number
- Business/company information
- Location details
- Fleet size or number of vehicles
- Any additional information submitted through forms or enquiries
We may also collect certain technical information automatically when you use our website, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
2. How We Collect Information
We collect information through:
- Website enquiry/contact forms
- Email or phone communications
- Cookies and website analytics tools
- Marketing subscriptions and lead generation forms
3. How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Provide fleet management services and support
- Improve our website and customer experience
- Send service-related communications
- Send marketing communications, promotions and updates (where consent has been provided)
- Analyse website traffic and performance
4. Marketing Communications
If you opt in to receive marketing communications, we may send you emails, SMS messages or promotional updates regarding our services.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
We use services such as Google Analytics to better understand how visitors interact with our website. These services may collect anonymised usage data including pages visited, session duration and device/browser information.
You can manage or disable cookies through your browser settings.
6. Third-Party Services
We may use trusted third-party service providers to support our business operations, including:
- Google Analytics
- Amazon Web Services (AWS)
- Website hosting and infrastructure providers
- Marketing and communication platforms
These third parties may store or process data on our behalf in accordance with their own privacy policies and applicable data protection laws.
7. Disclosure of Information
We do not sell your personal information.
We may disclose information where necessary to:
- Service providers and contractors assisting our operations
- Professional advisers
- Regulatory authorities where required by law
- Protect our legal rights or prevent fraud/security threats
8. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be securely stored using cloud infrastructure and hosting services, including AWS.
While we take reasonable security precautions, no method of electronic transmission or storage is completely secure.
9. International Data Transfers
As part of our operations, information may be stored or processed in Australia, New Zealand or other countries where our service providers operate.
By using our website or submitting information to us, you consent to such transfers where permitted by law.
10. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.
To make a request, please contact us using the details below.
11. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
12. Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact us at:
SIA Fleet
Email: [Insert Privacy Contact Email]
Website: siafleet.com.au
